WARRANTY & RETURN
Insideoutsidestore.com.au generally offers a 12 month warranty to all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
You are required to notify www.insideoutsidestore.com.au (email firstname.lastname@example.org) within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund, repair or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. The ultimate decision for this will be made by Inside Outside to repair, replace or refund the product in accordance with the ACCC requirements.
Refund generally takes up to 3 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund, repair or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
A refund cannot be given for change of mind or incorrect fit as all measurements are provided. If a refund is requested immediately after purchase, before the order is transferred to the warehouse, a refund may be possible at the discretion of Inside Outside Furnishing & Lifestyle. However, in this instance and anytime an order is cancelled, there will be a restocking fee of 10% charged to cover costs. Therefore your refund will have 10% deducted from the balance. If a transaction is cancelled after being transferred to the warehouse there will be a 10% Inside Outside Furnishing & Lifestyle fee, plus an additional restocking fee will be payable for costs incurred by the warehouse. This is subject only to approval by the customer service department of the relevant supplier or warehouse.