Warranty & Returns Policy
Shop with insideoutsidestore.com.au and enjoy peace of mind with a 12-month warranty to all products, unless stated otherwise. Warranty conditions are another benefit of shopping with Inside Outside Furnishing & Lifestyle, your online location for affordable furniture, decor and all you need for inside and outside your home. Some products come with an extended warranty, and in these instances, check the wording of the description to confirm.
If you experience issues with the product ordered from Inside Outside Furnishing & Lifestyle, please contact our customer support team via email - firstname.lastname@example.org within ten working days if the item reaches you damaged or faulty or as soon as you recognise a fault.
Please send us a detailed description with supporting evidence. We'll need you to provide images (or a short video clip showing the fault) so that we can proceed with the warranty process. Our customer service team will assess and then contact you to proceed with the return, refund, repair or replacement process. We ask that you do not return the item without our authorisation.
To make a claim, please email the following information;
- Copy of tax invoice or proof of purchase (name address of order)
- Detailed information about the fault
- Photos of fault if broken or damaged
- Video of failure if an item does not work
Our customer support team will assess and troubleshoot to help you resolve the problem.
Final decision will be made by Inside Outside to repair, replace or refund the product per the ACCC requirements.
Once the customer support team approves it, the refund generally takes up to three working days to process, and you'll hear from Inside Outside once we process the refund. With this in mind, please allow an additional five business days for your financial institution to handle it.
Please note, we will not refund, repair or replace if products are misused, mishandled or installed incorrectly. Customers are responsible for following the directions and advice provided by the manufacturers.
We do not allow change of mind refunds. If you request a return immediately after purchase, for any reason before Inside Outside processes the order with the supplier, a refund may be possible at the approval of Inside Outside Furnishing & Lifestyle. In this instance and anytime an order is cancelled, there will be an administration fee of 15% charged to cover costs. Therefore, your refund will have 15% deducted from the balance. If you wish to cancel the transaction after being transferred to the warehouse, there will be a 15% Inside Outside Furnishing & Lifestyle fee, plus an additional restocking fee will be payable for costs incurred by the warehouse. Change of mind cancellations and refunds are subject only to approval by the customer support team and are not definite until you hear back from us.
Unauthorised use of Buy Now Pay Later platforms, including Afterpay, Zip & other payment providers
Inside Outside Furnishing & Lifestyle takes the security of our customers very seriously. All reports of fraud will result in such transaction being escalated and reported to Australian Cybercrime Online Reporting Network (ACORN) and the Australian Federal Police (AFP), as well as the payment service provider this transaction relates to. This may result in the closure of the account. No refunds or store credits will be issued in cases of unauthorized use of the payment service until approval is granted by either ACORN, the AFP or other relevant authorities at the conclusion of their investigation.
Customers found lodging false claims will also have their accounts suspended and reports filed with ACORN and the AFP. False claims hurt small businesses, they are illegal and will be met with appropriate actions.
As always, the Customer Support team at Inside Outside is the first point of contact for all concerns.